About the Role
Job Description
- To consistently offer professional, warm and friendly service to all internal and external guests.
- To have a full knowledge about the SPA, ongoing promotions and services offered.
- Thorough working knowledge of all computer and manual procedures in the SPA as laid down in the standard of Performance Manual.
- To deal with all guests situations in a welcoming, courteous, efficient and caring manner.
- To ensure a smooth check in and the requirements concerning guests are met.
- Answer all telephone calls quickly and efficiently in accordance with the standard laid in the SOPs
- To promote SPA’s facilities, restaurants and bars wherever possible.
- Comply with company’s grievance and disciplinary procedures at all times.
- To be fully conversant and comply with health, safety, hygiene, fire and security regulations.
- To have a thorough understanding of all security regulations applicable to the SPA...
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