Sous Chef

FILINVEST COMPANY: TIMBERLAND HIGHLANDS RESORTS

Overview

In accordance with the policies, procedures and standards of Chroma Hospitality Inc. and Timberland Highlands Resort, Rizal, under the direct supervision of the Senior Sous Chef, this position is responsible for the supervision and production of all items in the Kitchen.

SCOPE AND RESPONSIBILITIES

1. Meets and exceeds customers and team members expectations
   • Establishes and communicates customer service objectives which support achievements of Timberlands Mission and Vision.
   • Monitors customer service levels in operations and counsels employees with alternative methods of responding to customer requests.
   • Determines customer delight level and needs by reviewing comment cards and talking to customers regularly.
   • Provides staff with the skills training to be able to provide value-added service to customers.
   • Develops and impleme...