Solutions Team Lead

Key Responsibilities

1.     Solution Design & Analysis

·    Support the creation of tailored CX, BPO & tech-enabled solutions based on client requirements.

·    Analyze workflows, volumes, forecasting data, SLAs & operational constraints to build viable and scalable delivery models.

·    Assist in developing AI/automation opportunities across conversational AI, workforce intelligence, quality automation & analytics.

2.     Proposal & Documentation Support

·   Draft solution decks, transition plans, workflow designs, capability summaries & operational models.

·   Prepare RFP/RFI responses with clear, concise & client-aligned narratives.

·   Consolidate technical inputs from product, operations, WFM, QA & IT teams.

3.     Cross-Functional Coordination

·   Coordinate with Operations, Workforce Management, HR/TA, Technology & Quality teams to gather data and validate solution components.

·   Track deliverables,...