Solutions Support Manager for Client Care

Elevate client relationships as a Solutions Support Manager, ensuring service excellence and critical event response. Join our team to manage support delivery and enhance client satisfaction.
As a Solutions Support Manager, you'll focus on maintaining service level agreements while facilitating client requests. This role requires monitoring support queues and managing incident resolutions end-to-end for effective client support. Bring your passion for technology and desire to improve the status quo to this key position.
Key Responsibilities:
• Monitor support queues and incident resolution timelines
• Manage and enhance documentation for client support
• Collaborate with clients on performance reviews
• Schedule regular system maintenance and proactive processes
• Work with the team to ensure adequate support staffing
Requirements:
• Desire to learn and improve processes
• Clear and concise communication skills
• Experience with IT help desks preferred<...