Full-time
Solutions Architect (Customer Experience)
Posted by Mattamy Homes • mississauga, peel region, Canada
About the Role
Location
Mississauga, Ontario – Hybrid (4 days/week in office)
*Moving to Bloor/Islington, Etobicoke in April 2026*
Company
Mattamy Asset Management
Department
IT Enterprise Services
Employment Type
Full-Time
Reports to
Director, Platform Engineering
Role Overview
Customer Experience Solution Architect: Define and evolve the target‑state customer experience architecture, ensuring a seamless, consistent, and scalable omnichannel experience across Dynamics CRM, Marketing, customer portal and digital channels.
Responsibilities
- Own and define the target-state customer experience architecture aligned to business strategy and end-to-end customer journeys.
- Translate customer experience goals into integrated solution designs across Dynamics CRM and Marketing, the customer portal, and supporting platforms.
- Enable a seamless omnichannel exp...
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