Solutions Architect – Contact Center (Cloud & AI)
Posted by Johnson Controls • Cork, Cork, Ireland
About the Role
What you will do
We’re looking for a Solutions Architect to shape and evolve our global cloud contact center ecosystem.
You’ll play a key role in designing scalable, resilient, and future-ready solutions across voice, digital, and AI-driven channels. This is a highly collaborative role where you’ll work closely with business leaders, engineers, and vendors to improve customer experience and operational performance.
How you will do it
Architecture & Strategy
Design and own end-to-end architecture for our cloud contact center platform (CCaaS).
Ensure solutions are scalable, secure, and aligned with business goals.
Lead architecture reviews and guide technical decision-making.
Collaboration & Delivery
Translate business needs into practical, scalable solutions.
Partner with engineering, infrastructure, and vendors to deliver outcomes.
Su...
Ready to Apply?
Submit your application today and take the next step in your career journey with Johnson Controls.
Apply Now