Solution Support Engineer

Hiring for IT Fresh Graduates

Responsibilities:

• Application patching against vulnerabilities
• Coordinating with platform team for OS patching
• Providing compliance reports to various governance teams on demand
• Monitoring and maintaining of the PMS software
• Resolving any issues with workflows/policies/configurations within the PMS software
• Responsible for creating new custom workflows specific to new business requirements
• Responsible for coordinating with the vendor on hardware tickets across the globe
• Coordinating with the data centre team on the bi-annual disaster recovery drills
• Support end users on any issues caused on the PMS layer.

Technical Responsibilities:

• Software monitoring
• Monitor the product software for capacity, performance and reliability required to provide the service according to SLAs.
• Perform system administration and remed...