Solution Engineer

Essential Duties and Responsibilities:

1. Technical Implementation & Support

• Execute baseline configurations and deployments following SOPs.
• Perform L1 incident response, diagnostics, log collection and escalate as required.
• Proactive conduct daily monitoring, health checks and preventive maintenance.
• Support Managed Services operational tasks including checklists, service logs and patch validation.
• Execute QA & testing tasks following standard checklists.
• Maintain accurate issue logs and report recurrent problems to seniors.

2. Customer Coordination & Communication

• Provide customer updates under supervision and log requirements accurately.
• Participate in customer calls for technical updates and requirement clarification.
• Prepare customer presentations, technical reports and troubleshooting summaries

3. Collaboration with Senior Engineers, Specialists & Architect...