Solution Engineer - Hypercare Team

Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Join us in bringing joy to customer experience.

Solution Engineer – Hypercare Team

Overview of Job Function

At Five9, the Solutions Engineer (SE) is a senior member of the Hypercare team. As a Solutions Engineer, you will be the point of contact for assigned Hypercare customers and will provide them with advanced-level technical support. You manage high-impact technical cases, ensuring that all break/fix issues are resolved in accordance with the customer’s service agreements. Collaborating with Technical Support Engineers (TSEs), you guarantee timely status updates, customer communication, duplication handling, and root‑cause resolution. You cultivate relationships with key customer stakeholders and internal Five9 teams to facilitate effective communication.

Principal Duties and Essential Responsibilities