About the Role
Responsibilities: Operates as the lead point of contact for all matters specific to Hypercare customers.
Builds and maintains strong, long-lasting customer relationship.
Ensures the timely and successful delivery of solutions.
Clearly communicates the progress of weekly and monthly initiatives to both internal and external stakeholders.
Prepares cases analyses, employing data trends to analyze behavior patterns, preempting potential impacts.
Assists with high severity requests or issue escalations as needed.
Solutions Engineers are expected to proactively reach out to Customers in the event of Service Interruptions and degradations.
Identify the customer's managed service's needs, gather requirements, establish success criteria, document, and validate desired operations.
Conduct checkpoints with key Hypercare stakeholders.
Assess and fine tune service deliverables to...
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