About the Role
Job Description Insight Global is seeking Senior Solution Designers to join the Contact Centre Technology Team at a large financial institution in downtown Toronto.
This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.
Responsibilities
Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation
Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach
Translate business needs into clear, scalable, and supportable contact centre designs
Own solu...
This role will be responsible for end‑to‑end technical solution design across large‑scale, enterprise contact centre platforms supporting 10,000+ agents in a highly regulated environment. The successful candidate will operate as a trusted technical leader, partnering with program managers, engineering teams, vendors, and business stakeholders to design scalable, resilient, and future‑ready contact centre solutions.
Responsibilities
Lead end‑to‑end solution design for Contact Centre initiatives, from early business ideation through implementation
Partner directly with business stakeholders and leadership to understand objectives and guide them toward the right technical approach
Translate business needs into clear, scalable, and supportable contact centre designs
Own solu...
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