Full-time
Solution Architect - Modern Workplace
Posted by BlackBox • United States, United States, United States
About the Role
Modern Workplace Solutions Architect
Overview
We are seeking a Modern Workplace Solutions Architect to design, implement, and optimize enterprise workplace solutions that integrate digital experience, IT infrastructure, physical space, and intelligent automation. This role requires a strong background in cloud platforms, collaboration tools, AI-driven automation, and enterprise connectivity. The ideal candidate will blend technical expertise with business acumen to deliver measurable outcomes in productivity, customer experience, and cost efficiency.
Key Responsibilities
+ Customer Experience & Contact Center
+ Architect and modernize CCaaS/UCaaS platforms for omnichannel customer engagement.
+ Deploy and integrate AI-powered virtual agents, agent assist, and workflow automation.
+ Implement real-time analytics and sentiment monitoring to optimize CX outcomes.
+ Integrate CRM platforms to ena...
Overview
We are seeking a Modern Workplace Solutions Architect to design, implement, and optimize enterprise workplace solutions that integrate digital experience, IT infrastructure, physical space, and intelligent automation. This role requires a strong background in cloud platforms, collaboration tools, AI-driven automation, and enterprise connectivity. The ideal candidate will blend technical expertise with business acumen to deliver measurable outcomes in productivity, customer experience, and cost efficiency.
Key Responsibilities
+ Customer Experience & Contact Center
+ Architect and modernize CCaaS/UCaaS platforms for omnichannel customer engagement.
+ Deploy and integrate AI-powered virtual agents, agent assist, and workflow automation.
+ Implement real-time analytics and sentiment monitoring to optimize CX outcomes.
+ Integrate CRM platforms to ena...
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