Solution Architect

Key Responsibilities: Solution Design: Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability. Technical Leadership: Provide technical guidance and mentorship to development teams throughout the project lifecycle. Integration Expertise: Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies. Cloud Architecture: Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions. Security Best Practices: Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data. Performance Optimization: Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively. Stakeholder Collaboration: Work clo...