Full-time
Solution Architect - Customer Service Experience
Posted by TymeX • Singapore, Singapore, Singapore
About the Role
About The Role
We're excited to be looking for a Solution Architect - Customer Service Experience to join our platform and engineering organization!
In this role, you will work with customer service experience business and product leaders and cross functional engineering teams to design and evolve the technology foundation that powers customer support across digital banking channels . You'll work on modern customer service platforms that leverage cloud-native architecture, APIs, automation, and AI to deliver fast, reliable, and personalised support at scale.
Your work will directly impact customer satisfaction, operational efficiency, and the ability to scale across multiple markets without linear growth in cost or headcount. You'll collaborate closely with engineering and customer experience teams, acting as a trusted technical advisor and hands-on architect.
If you enjoy solving comple...
We're excited to be looking for a Solution Architect - Customer Service Experience to join our platform and engineering organization!
In this role, you will work with customer service experience business and product leaders and cross functional engineering teams to design and evolve the technology foundation that powers customer support across digital banking channels . You'll work on modern customer service platforms that leverage cloud-native architecture, APIs, automation, and AI to deliver fast, reliable, and personalised support at scale.
Your work will directly impact customer satisfaction, operational efficiency, and the ability to scale across multiple markets without linear growth in cost or headcount. You'll collaborate closely with engineering and customer experience teams, acting as a trusted technical advisor and hands-on architect.
If you enjoy solving comple...
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