Solution Architect - CCaaS

Solution Designer – Contact Center & Telephony

Position Description

Location: Hybrid – Downtown Toronto Office (250 Yonge St) and/or Client Office

Onsite Requirement: Minimum 2 days per week (subject to change)

We are seeking a Solution Designer – Contact Center & Telephony to design end-to-end technical solutions that enable seamless, secure, and scalable customer interactions across voice and digital channels. This role focuses on defining architectures and integration patterns for modern Contact Center platforms, including Cloud Contact Center as a Service (CCaaS), Interactive Voice Response (IVR), Computer Telephony Integration (CTI), and related telephony infrastructure.

The Solution Designer will collaborate with business stakeholders, architects, infrastructure teams, and vendors to ensure solutions meet business objectives, technical standards, and compliance requirements.

Your future duties and responsibilities