Solar Technical Support

About Shore360:

Shore360 is a 100% Australian-owned BP firm based in the Philippines, providing customized staffing and administrative support for international companies, handling recruitment, HR, IT, and office facilities so clients can focus on core business, offering transparent pricing, dedicated teams, and flexible setups.

Roles and Responsibilities

Technical Support & Troubleshooting

• Respond to customer inquiries via phone, email, and ticketing systems.
• Diagnose and resolve issues related to hardware faults, firmware updates, platform access, and general system performance.
• Escalate complex issues to electricians and the engineering team.
• Maintain detailed logs and documentation of support cases.

Customer Enablement & Documentation

• Contribute to the development of guides, FAQs, and knowledge base articles.
• Support customer success initiatives and campaigns.

Collaborati...