Software/Platform Engineer II (Conversational AI Engineer)

Job Title: Software/Platform Engineer II (Conversational AI Engineer)

Years of Experience: 5-7 Years

Grade: GG10

Location: Hyderabad/ Pune

Note: Immediate joiners Preferred

About the Role

Key Responsibilities:

• Design and develop advanced conversational AI solutions using Large Language Models (LLMs) for intelligent voice bot interactions
• Implement prompt engineering strategies and RAG (Retrieval-Augmented Generation) architectures to enhance voice bot contextual understanding and response accuracy
• Fine-tune and optimize LLMs for domain-specific voice conversations, including intent classification, entity extraction, and sentiment analysis
• Architect and deploy enterprise-grade voice bots using Genesys Cloud Architect, Amazon Lex, Google Dialogflow, and LangChain/LlamaIndex frameworks
• Build speech-to-text (STT) and text-to-speech ...