Software Support & IT Support Officer

Job description

13.3333px; background-color: rgb(255, 255, 255); margin-bottom: 0.0001pt; margin-top: 0px;> Key Responsibilities:

·Provide first-level support for software applications, responding to user queries via email, phone, or in-person.

·Diagnose and troubleshoot software issues, escalating complex problems to senior support or development teams as necessary.

·Support the installation, configuration, and updating of software and hardware systems.

·Maintain IT inventory including desktops, laptops, printers, and networking equipment.

·Assist in monitoring and maintaining local network performance and connectivity.

·Manage user accounts and permissions through systems like Active Directory or similar.

·Document support requests and resolutions using ticketing systems.

·Ensure software compliance and assist in software license management.