Software Support Engineer

GreyOrange is seeking a talented and motivated TSE to support external customers for warehouse automation industry products. He will be responsible for providing level 3 support for allocated product lines as per decided SOPs.

Responsibilities:

•Responsible for efficiently handling & resolving technical issues which have been passed on by L2.

•Ensure timely & effective action as per decided work flow basis priority & severity for each ticket.

•Should ensure maximum issues are resolved without L4/R&D involvement.

•Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D & shared with Client Service team.

•Responsible for creating & monitoring software & hardware component wise reliability metrics for each installation.

•Should develop framework to predict potential/future failures & ensure requisite preventiv...