Software Support Consultant

We are Bystronic, a global technology company in the metal industry. We are looking for people who support us in creating innovative solutions that drive our business forward. Our focus is on automating the complete material and data flow across the laser cutting and bending value chain. In a nutshellOn our journey to become the benchmark in software engineering for the sheet metal industry, we are seeking a Software Support Consultant .What drives this departmentAn environment where teamwork, generosity, and ambition play a key role in developing systems capable of providing agility and acceleration to industrial manufacturing.What you will doAs a part of the Software Support team, you will work cooperating closely with other support teams performing the following tasks:Provide L1 -L2 technical customer support for CAD/CAM, MES, and data analytics applications used in sheet metal processing.Diagnose and resolve software issues reported by customers via phone, email, or ticketing sy...