Software Support

About this role

As a Software Support, your main responsibility will be to provide technical support and assistance for Software Customization, Implementation, and Custom Module-related tasks, ensuring seamless system functionality. You will be working closely with clients, ensuring smooth system functionality and user satisfaction.

Key Responsibilities

• Monitor, diagnose, server troubleshooting, setup and installation.
• Identifying fixes for reported issues by business team/users in production.
• Providing technical support solutions via remote-access systems and/or on-site (whenever required) that meet the needs of the user.
• Collaborate with Project Manager, and developer team/cross-functional teamto escalate and resolve critical issues in a timely manner based on severities.
• Understand support standard protocol to manage customer expectations (considering quality, reliability, performance and security).
• Prepare re...