About the Role
A Software Support Specialist is responsible for assisting customers or internal staff with technical issues related to software applications. This role ensures systems run smoothly, problems are resolved quickly, and users understand how to properly use the software.
Key Responsibilities
- Respond to customer or employee inquiries via phone, email, or ticketing system
- Diagnose and troubleshoot software issues
- Guide users through step-by-step solutions
- Escalate complex technical problems to development or engineering teams
- Install, configure, and update software applications
- Document issues, resolutions, and system changes
- Maintain knowledge base articles and support documentation
- Test software updates and report bugs
Tipo de vaga: Tempo integral, Meio período
Pagamento: R$50.000,00 - R$75.000,00 por ano
Carga horária prevista: 40 horas por semana
Benefícios:
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