Full-time
Software Support Analyst
Posted by Objective Corporation • Reading, England, United-Kingdom
About the Role
At , we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.As a Software Support Analyst, you'll play a pivotal role in ensuring our customers get the most out of our products. Your primary responsibility will be to provide remote technical support, helping customers overcome day-to-day technical challenges.This role report to the Engineering Support Team Leader and does not have any people management responsibilities. Own the ticket lifecycle : Manage complex support cases daily across our enterprise SaaS and on-premise products, from initial triage through resolution Troubleshoot at depth : Diagnose issues spanning application, database, and infrastructure layers, reading logs, running SQL queries, and identif...
What Your Day Will Look Like:
Ready to Apply?
Submit your application today and take the next step in your career journey with Objective Corporation.
Apply Now