Software Service Engineer (Qatar)

Manage and resolve incoming service requests within agreed SLAs. Troubleshoot and resolve incidents and application issues efficiently. Administer user accounts, access controls, and security permissions. Oversee ticket handling, escalation, and proper closure documentation. Monitor system performance and perform updates and maintenance. Collaborate with support teams while maintaining accurate documentation and reports. Requirements Must have a Bachelors degree in computer science, Engineering, or related field. Must have at least 5 years of experience as a software engineer. Must have experience with ticketing systems (ServiceNow, Maximo, Remedy) Multilingual language skills, with native proficiency in English, and French. Expert knowledge and experience of utility software applications experience of ITIL principles. Strong communication skills, able to work autonomously and collaboratively in a team as well as technical skills Benefits Employment Type: Full-Time Notice...