Software Integration & Support Engineer

Customer Support

• Deliver support services in accordance with established Service Level Agreements (SLAs) and Performance Level Agreements (PLAs).
• Troubleshoot and resolve issues related to software functionality, user access, and system configuration.
• Escalate complex incidents to development or technical teams and monitor progress through resolution.
• Document issues, root causes, and solutions in the support ticketing system.
• Educate clients on product features, updates, and best practices through documentation, webinars, and virtual meetings.

Software Integration

• Gather and analyze client integration requirements.
• Install, configure, and integrate software solutions with client systems and third-party platforms.
• Collaborate with development teams to design, test, and validate new integrations.
• Create and maintain business and technical documentation for deployment and...