Software Engineer – Operations Support

Job Purpose

We are looking for a Software Engineer – Operations Support who will be responsible for application support, issue investigation, and minor development/enhancements across web and mobile platforms. The role requires strong troubleshooting skills, hands‑on SQL Server experience, and working knowledge of full‑stack development.

Key Responsibilities

• Provide L2/L3 application support for production systems across web and mobile applications
• Investigate, analyze, and resolve incidents, service requests, and defects within defined SLAs
• Perform root cause analysis (RCA) and provide permanent fixes where applicable
• Work closely with business, QA, and development teams to resolve operational issues
• Execute minor enhancements, bug fixes, and configuration changes in existing applications
• Write and optimize SQL Server queries, stored procedures, and scripts for data analysis and fixes