Full-time
Software Engineer - C++ and (Java or python)
Posted by Yochana • , , Canada, , , Canada, Canada
About the Role
Overview
Software Engineer - C++ and (Java or Python)
Provide development support to the software development community across the organization by managing, maintaining, and troubleshooting the internal software application and tooling.
Responsibilities
- Respond to and triage support questions and requests from client engineers
- Extract relevant information from log files and other sources to debug, identify owners or root causes
- Write basic tools and test cases to improve the speed and quality of support
- Work with technical writers to improve documentation in areas covered by support
- Produce reports for leadership with data on the performance of the program
- Provide insights and suggestions on product development and the product roadmap; contribute to product development
- Manage and escalate client engineers' support queries, using advanced data tools for in-depth analysis to quickly identify ...
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