Software Development Senior Specialist

Software Development Senior Specialist – Senior Production Support Engineer

NTT DATA is seeking a Senior Production Support Engineer to join our team in Mexico City, Mexico. The role focuses on ensuring the stability, performance, and reliability of critical production systems, including monitoring, troubleshooting, resolving issues, adhering to SLAs, and delivering exceptional customer support.

Key Responsibilities

• Monitor and maintain assigned production systems to ensure optimal performance and SLA compliance.
• Investigate, troubleshoot, and resolve application and data pipeline issues within agreed timelines.
• Provide customer‑focused support, ensuring timely communication and resolution of incidents.
• Review existing systems and propose/implement enhancements for scalability and reliability.
• Perform root cause analysis and recommend break‑fix solutions for code and database issues.
• Collaborate w...