Software Development Manager at Amazon Connect

Lead innovative projects at Amazon Connect as a Software Development Manager. Shape the future of cloud-based contact centers leveraging AI and AWS tools.
Join Amazon's Amazon Connect team, where you will drive the development of impactful customer service technology. This role requires a leader with a strong engineering background to manage teams creating scalable systems. You'll work in a fast-growing environment, ensuring that our services meet evolving customer needs.
Key Responsibilities:
• Lead engineering teams in building modern contact center solutions
• Coordinate feature development in collaboration with AWS teams
• Design scalable and resilient systems focused on user experience
• Drive continuous improvement and operational excellence
• Support development of multi-tier web services and integrations
Requirements:
• 3+ years managing engineering teams
• 7+ years in engineering roles
• 3+ years in system designing and architecture
• Knowle...