About the Role
What You Can Expect
You will design AI-native systems that reason and execute complex analytical tasks. You will work at the intersection of software engineering and AI experience development. You will create intelligent agents that transform how contact centers understand data.
About the Team
We build Zoom Contact Center's AI-powered analytics engine. Our team creates intelligent agents that understand natural language and solve complex data problems. We deliver actionable insights that improve contact center efficiency.
Responsibilities
+ Designing and implementing AI-native architectures (ReAct, Multi-Agent Systems) that autonomously plan and execute complex workflows.
+ Building scalable backend services using Java and Spring Boot to support high-performance AI applications.
+ Engineering prompt strategies, context management, and agent memory systems to ensure accurate LLM responses.
+ Developing obser...
You will design AI-native systems that reason and execute complex analytical tasks. You will work at the intersection of software engineering and AI experience development. You will create intelligent agents that transform how contact centers understand data.
About the Team
We build Zoom Contact Center's AI-powered analytics engine. Our team creates intelligent agents that understand natural language and solve complex data problems. We deliver actionable insights that improve contact center efficiency.
Responsibilities
+ Designing and implementing AI-native architectures (ReAct, Multi-Agent Systems) that autonomously plan and execute complex workflows.
+ Building scalable backend services using Java and Spring Boot to support high-performance AI applications.
+ Engineering prompt strategies, context management, and agent memory systems to ensure accurate LLM responses.
+ Developing obser...
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