Job Description
Job Overview:
Reporting into the Service Controller Team Manager this role forms part of an impactful service management team focusing on experience and a high level of customer service, delivering the right outcome to Arm.
Responsibilities:
Assisting the ITSM Process Owners with the day-to-day operation, maintenance and improvement of the Service Management processes. Collaborating on defining the continual improvement of the service asset and configuration management process. This covers hardware infrastructure (network, server and security on-prem and cloud), end-user devices, and software. It will drive the development the SACM strategy and roadmap, designing and implementing the SACM & SAM processes and procedures. This includes ensuring ITSM tooling (workflows, CMS and CMDB) support the processes. You will build and maintain the Configuration Man...