Software Application Technical Support

Responsibilities

• Address customer concerns, inquiries, or issues related to software features and usage, including troubleshooting.
• Assist software developers in resolving technical issues during the software development process.
• Provide support for the deployment, migration, installation, and configuration of software, particularly Java Web Applications.
• Create technical documents and manuals for reference by clients and internal teams.
• Conduct training sessions for new clients on how to use software products effectively.
• Guide colleagues and clients in resolving technical problems and implementing solutions.
• Support the implementation of new solutions or applications, including VA findings and manual testing.

Skills and Abilities

• Bachelor’s degree in computer science or a related field. Fresh graduates and diploma holders with good technical knowledge/skills also will be ...