Social Media/Customer Service - Maadi
Posted by Confidential • Cairo, Cairo Governorate, Egypt
About the Role
Job Title: Social Media/Customer Service - [Maadi]
Job Summary:
Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we’d love to hear from you!
Key Responsibilities:
-Professionally handle customer inquiries and complaints via phone and social media.
-Respond to comments, messages, and reviews on social media platforms.
-Process and resolve customer complaints related to product sales in a timely and efficient manner.
-Follow up on complex customer cases when needed to ensure complete resolution.
-Accurately record and update customer interactions, fe...
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