About the Role
The SOC Program Lead will build, run, and continuously improve a customer-focused Managed SOC service. This role combines hands-on security operations with team leadership, tooling ownership, and customer engagement. The individual will ensure security alerts are handled efficiently, processes are followed consistently, and customers receive clear, actionable communication. This position plays a critical role in delivering reliable, scalable security operations across multiple client environments.
Responsibilities
Responsibilities
Lead the day-to-day operation of the Managed SOC program
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Deploy, configure, and maintain SOC tooling across customer environments
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Define and enforce SOC processes, workflows, and escalation procedures
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Train, mentor, and oversee SOC analysts
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Ensure alerts are properly triaged, investigated, and responded to
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Tune detections to reduce f...
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