About the Role
Key Responsibilities:
- Lead the migration of legacy Portal to the new Employee Center Pro.
- Design and implement custom pages and widgets tailored to requirements.
- Migrate existing categories, catalogs, and knowledge articles to new taxonomies and topic structures for improved discoverability and user experience.
- Configure and deploy Employee Relations module, ensuring secure and compliant handling of sensitive cases.
- Automate HR activities and case management using Now Assist features such as Case Summarization and Predictive Intelligence.
- Develop custom email templates, response formats, and ACL configurations to enforce data visibility and access controls.
- Create and manage custom flows using Flow Designer for HR catalogs and Employee Relat...
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