Slow Pays Specialist (Remote)

Location: Remote (Mexico) Department: Revenue Cycle / Billing Reports To: Billing Manager / Revenue Cycle Manager Job Summary The Slow Pays Specialist is responsible for identifying, monitoring, and resolving insurance claims that have been paid late, partially paid, or not paid within expected payer timeframes.

This role focuses on proactive follow-up with insurance carriers to accelerate reimbursement, reduce accounts receivable (A/R) aging, and improve overall cash flow.

The position works remotely and collaborates closely with the billing, denials, and coding teams.

Key Responsibilities Slow Pay & A/R Follow-Up Monitor outstanding insurance claims beyond standard payer payment timelines.

Identify slow-paying claims and prioritize based on aging, payer, and dollar value.

Conduct follow-up with commercial payers, Medicare, and Medicaid via portals and phone.

Document all follow-up actions, conversations, and outcomes ...