Full-time
SLA Management Lead
Posted by Tata Consultancy Services • Taguig, National Capital Region, Philippines
About the Role
Desired Competencies (Technical/Behavioral Competency)
Must-Have
- 15+ years of experience in defining, documenting and implementing Service Level Management Framework
- Experience in monitoring and reporting SLAs
- Conduct governance forums to review SLA performance
- Mange BAU risks and improvement actions
- Understanding of identifying business services and setting up Business Outcomes and Business SLAs
- Good experience in creating reports/ dashboards in ServiceNow
- Good experience in creating reports/ dashboards in Power BI
- Excellent documentation skills
- Excellent Verbal & Written communication skills
- Excellent stakeholder management skills
Good-to-Have
- ITIL Certification
Responsibility of / Expectations from the Role ...
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