Full-time
Sitecore developer – Application Support
Posted by Marc Ellis • abu dhabi, abu dhabi, United-Arab-Emirates
About the Role
@MarcEllis is #HIRING
Job Title: Senior Application Support Engineer (Arabic preferred)
Location: Onsite-Abu Dhabi.
Duration: 1-year extendable contract
Job Overview:Provide expert-level support by executing advanced troubleshooting and collaborating with cross-functional teams, to implement impactful solutions, optimizing application support, and ensuring system stability with minimal downtime for end-users.
Key Responsibilities:- Lead complex incident troubleshooting, root cause analysis, and resolution within SLAs.
- Monitor and optimize application performance and system health.
- Maintain and enhance support documentation, runbooks, and knowledge bases.
- Collaborate with cross-functional teams and vendors to ensure system stability and user satisfaction.
- Support system upgrades, configurations, and automation processes.
- Ensure compliance with security, risk, and regulatory standards. <...
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