About the Role
**About the role**
As a **Site Support Engineer** , you will make an impact by ensuring smooth, high‑quality IT support operations for our clients. You will be a valued member of the **Infrastructure Services** team and work collaboratively with transition leads, field engineers, service managers, and customer stakeholders.
**In this role, you will:**
+ Support EUC Field Service transition activities and contribute to ongoing service improvement.
+ Participate in knowledge gathering and documentation during customer onboarding or incumbent handover phases.
+ Analyze service requirements including SLA performance, asset availability, call volumes, and site criticality.
+ Handle customer‑initiated tickets and service requests across EUC and Field Services.
+ Troubleshoot Windows 11 and macOS devices, system access issues, and user‑level incident scenarios.
+ Prepare, configure, and de...
As a **Site Support Engineer** , you will make an impact by ensuring smooth, high‑quality IT support operations for our clients. You will be a valued member of the **Infrastructure Services** team and work collaboratively with transition leads, field engineers, service managers, and customer stakeholders.
**In this role, you will:**
+ Support EUC Field Service transition activities and contribute to ongoing service improvement.
+ Participate in knowledge gathering and documentation during customer onboarding or incumbent handover phases.
+ Analyze service requirements including SLA performance, asset availability, call volumes, and site criticality.
+ Handle customer‑initiated tickets and service requests across EUC and Field Services.
+ Troubleshoot Windows 11 and macOS devices, system access issues, and user‑level incident scenarios.
+ Prepare, configure, and de...
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