Site Operation Manager

Employment Type: Full-time

Salary Range: ₱160,000 – ₱200,000 per month (based on experience)

Reports To: Managing Partner / Ownership

Position Overview

The Site Manager / Operations Manager is the senior on-site leader for Uplift Global BPO’s Cebu operations. This role holds full accountability for day-to-day call center operations, people leadership, and operational execution, while consistent operational leadership and clear reporting to executive leadership.

This is a senior leadership role in a growing BPO. The Site Manager operates with real authority, direct access to ownership, and visibility with U.S. based clients, while being held accountable for operational performance, culture, and growth.

Key Responsibilities

1. Overall Call Center Leadership

• Own daily BPO operations across all programs and departments
• Lead and manage supervisors, team leads, trainers, QA, and support teams
• Ensure KPIs...