Shift Remote Hands Engineer (Data Centre)

Responsibilities

• Monitor incoming tickets for processing from the ticketing portal or via email and respond based on SLA
• Provide support to clients / users over phone or via email
• Perform power verification and break‑fix. e.g. Change Hard disk, RAM etc.
• Installing of new racks and mounting of equipment onto racks
• Perform cable patching (copper and fibre cables and site surveys)
• Plan and execute cabling, cross connects including testing and labelling.
• Perform Security CCTV monitoring and tape change based on tape rotation schedule
• Manage the updating and tracking of inventory, cross connect records and periodic compilation of statistics and reports
• Work with vendor to resolve technical issues or supply and install of equipment or cabling
• Liaison with customers to provide them with activity updates
• Escalate issues and involve experts wherever required in order to reso...