Shift Manager

Overview

• Oversees and drives store level human resources objectives: recruitment, onboarding, training, performance management/evaluations, disciplinary action, succession planning, payroll and HR administration.
• Ensures compliance with all company, provincial, federal and local labor laws and policies. Partners with General Manager and/or HQ human resources to resolve employee relation issues.
• Responsible for coordinating and facilitating team meetings that communicate company -led initiatives at store level.
• Empowers team to execute high hospitality standards and provides employees with the training/developmental opportunities to properly execute our four customer service commandments and customer journey .
• Actively seeks opportunities to foster team morale. Responsible for the overall engagement and retention of employees.
• Appropriately delegates duties to employees in accordance to job level.
• Oversees and partic...