Shift Lead

Contributes to A&W® success by providing engaging, prompt service to all guests while serving quality food and beverages in a clean and comfortable environment. The shift lead is also responsible for delegating tasks and ensuring all duties are completed during their shift.

Summary of Key Responsibilities (include, but are not limited to, the following):

• Responsible for delegating tasks and ensuring all duties are completed during their shift.
• Makes decisions based on a guest-comes-first attitude.
• Provides quality food and beverages consistently by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guides for all products.
• Provides a clean and welcoming environment. Ensures products are stocked. Maintains restaurant cleanliness including exterior, restrooms, and dining and counter areas.
• Takes appropriate and immediate action to resolve guest complaints. Follows up to ensu...