About the Role
We are currently seeking a App. Software Dev. Sr Prin. Cnslt. to join our team in Hyderabad, Telangana, India.
Act as the primary SME for the ServiceNow platform including ITSM, CMDB, ITOM (Discovery/Event/Orchestration), HRSD, CSM, SecOps, GRC, Performance Analytics, and Service Portal/Now Experience.
Provide production support: triage incidents, perform root-cause analysis, implement fixes or workarounds, and manage escalations to ensure SLA adherence.
Manage platform administration: system properties, scheduled jobs, notification schemes, upgrade readiness, and instance cloning processes.
Lead and maintain integrations using IntegrationHub, REST/SOAP web services, MID Server, JDBC, SFTP, and message queues for third-party systems (AD/LDAP, HR/payroll, monitoring tools, CMDB sources).
Own CMDB health: reconciliation, discovery schedules, CI relationships, and data quality rules.
Support and enhance Service Portal / Now Experience...
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