ServiceNow Service Delivery Manager

Key Responsibilities

Service Delivery Management

• Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.
• Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.
• Ensure adherence to ITIL and other relevant best practices in service management.

Client Relationship Management

• Serve as the primary point of contact for clients regarding ServiceNow services and support.
• Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.
• Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.

Project Management

• Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, ...