About the Role
Job description
ABOUT THE JOB
- Administer and maintain the ServiceNow platform, ensuring stability and usability across all environments.
- Perform application maintenance, including performance monitoring, error identification, and remediation.
- Manage support for incidents and provide timely resolution.
- Lead planning and execution of platform upgrades.
- Oversee instance security, including user/group access, administration, and access control lists.
- Provide configuration assistance and support to developers.
- Collaborate within an Agile Safe environment to deliver high-quality solutions.
- Ensure effective management of cloud-based platforms.
- Utilize expertise in ServiceNow modules such as ITSM and CSM.
- Administer and support additional ICT systems and Jira as required.
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