Full-time

ServiceNow CSM

Posted by DXC Technology • Pune, Maharashtra, India

📍 Pune, Maharashtra 🕒 March 02, 2026

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About the Role

Job Description:
Key Responsibilities
Design, configure, and customize ServiceNow CSM modules including:Case Management, Agent Workspace, Account & Contact Management, Entitlements, and Service Contracts.
Develop custom CSM applications, components, and scoped apps to meet business requirements.
Create and maintain integrations with CRM, ERP, and other third-party systems using REST/SOAP APIs, IntegrationHub, Web Services, and MID Server.
Build and automate customer workflows using Flow Designer, Business Rules, and Scripting.
Develop and maintain UI pages, client scripts, UI actions, UI policies, and Script Includes.
Enhance and customize Service Portal / Customer Portal experiences for end users.
Collaborate with business analysts, architects, and stakeholders to translate business needs into technical solutions.
Implement performance optimization, access...
                

Job Details

Location Pune, Maharashtra

Job Type Full-time

Category Computer Occupations

Posted March 02, 2026

Deadline April 11, 2026

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