About the Role
Job Title: ServiceNow CRM
Location: Remote
Job Type: Full time
Key Responsibilities
- Define and lead the offshore ServiceNow Customer Workflow (CSM/FSM) practice strategy and growth roadmap.
- Drive revenue enablement through presales support, RFP solutioning, estimations, and client presentations.
- Oversee end-to-end delivery of ServiceNow CSM, FSM, customer portals, and CRM integrations across global clients.
- Establish delivery governance, quality standards, risk management, and performance KPIs.
- Build, mentor, and scale a high-performing offshore ServiceNow CRM team (Architects, Leads, Developers).
- Develop reusable accelerators, best practices, and capability frameworks to enhance competitiveness.
- Act as senior escalation point for key client engagements and ensure delivery excellence.
- Collaborate with global sales, ...
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