Full-time

ServiceNow Business Analyst

Posted by WomenTech Network • Wrocław, Lower Silesian Voivodeship, Poland

📍 Wrocław, Lower Silesian Voivodeship 🕒 February 28, 2026

About the Role

ServiceNow Business Analyst


Location: Katowice / Wrocław - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity 


We are looking for a ServiceNow Business Analyst who will serve as the main bridge between clients and delivery teams. You will lead workshops, analyze business processes, and translate business needs into clear functional requirements for global ServiceNow implementations.

Your key responsibilities


  • Lead requirement‑gathering workshops and capture business needs.

  • Analyze and document processes, translating them into functional requirements.

  • Act as the primary point of contact for stakeholders throughout the project.

  • Collaborate with architects and developers to shape ServiceNow solutions.

  • Support UAT, solution validation, and change...
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