Full-time

ServiceNow Business Analyst

Posted by Stafflink • Toronto, Ontario, Canada

📍 Toronto, Ontario 🕒 March 03, 2026

About the Role

Job Description

Our client is seeking a ServiceNow Business Analyst to join their team in a hybrid capacity. The successful candidate will work closely with stakeholders to analyze, document, and align enterprise technology strategies, with a strong focus on the CMDB, ITOM/ITSM, and GRC modules. The ideal candidate will bring expertise in ServiceNow development, testing, and administration, alongside knowledge of process improvement and risk management. Strong communication skills, stakeholder management, and hands-on configuration experience are essential.Key Responsibilities:
  • Partner with business units to gather, define, and document IT/business requirements.

  • Translate complex business needs into ServiceNow configurations, workflows, and applications.

  • Lead enhancements of ServiceNow modules (CMDB, GRC, HRSD, FSO, etc.).

  • Manage integrations across risk, compliance, HR, financial services, and virtual agent modules...

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